FAQs
How do I find out my finger size?
The most accurate way to find out your finger size is to have it measured by your local jewellers. If this is not an option, then there is a method you can use at home, using a strip of paper and a ‘mm’ ruler. If you have these available then get in touch and I will be able to guide you on this.
How long does it take to customise a piece?
It can take between 2-8 weeks for a customisable piece, depending on what the process involves. Always allow plenty of time if you would like something customised.
Where is your metal from?
The metal used in my pieces is 100% recycled. It is bought as ‘bullion’ which is made up of scrap metal and old pieces of jewellery, purified and refined to create metal that can be used for making jewellery. I am able to re-use your own metal to create a piece, as long as it is hallmarked. If you are looking for Fairtrade metal, I am able to provide this service, just get in touch.
Why have my gemstones turned cloudy?
If you start to notice your gemstones becoming cloudy this is probably because there is a build up of dirt behind the stone. This can be easily removed by cleaning your jewellery. Head to the ‘Jewellery Care’ page to find out how.
What is a Hallmark?
A full hallmark consists of five marks applied to a precious metal, to prove that it has been tested and it conforms to all legal standards of purity. These marks provide the information of its provenance, to include: where it was hallmarked, what it is made from, who created the piece and when it was made.
Do you ship abroad?
Yes, I am able to ship goods abroad if the country accepts deliveries via Royal Mail or ParcelForce.
Will I have to pay customs fees on my item?
Yes, since the UK has now left the EU, customs fees are applied to items over £150. Please check the percentage rate for goods entering your country.
What happens if my ring doesn’t fit?
It can take a little while to get used to a new ring, so the first thing I recommend is wearing it for a little while to see how it feels over time. If it still feels too tight or loose, then get in touch and I can re-size it for you. I offer the first re-size for free, unless it is gold plated, then it will cost £40.
How do I know what gemstone to use?
Gemstones come in all shapes, sizes and colours. The properties of each type of gemstone can differ widely and some may not be suitable for use in certain types of jewellery due to their properties. It’s best to get in touch to discuss what you would like and I can source a few options for you to choose from.
Where are your gemstones from?
I currently source most of my gemstones from a supplier based in Hatton Garden who have a wide selection of stones from around the world, cut and processed in fair working conditions. If you are looking for a fully-traceable stone, the options are more limited, but do get in touch if you would like this service.
Why is my jewellery changing colour?
Silver jewellery can start to go darker when it reacts with the atmosphere, this is called tarnishing. Gold vermeil (gold plated) jewellery may also begin to tarnish or the plating may wear away, revealing the silver colour underneath the metal. These are both easily fixed. Please refer to the ‘Jewellery Care’ page to find out more.
What is a Carat?
The word ‘Carat’ has two meanings in the jewellery industry. One is the measure of weight for gemstones and diamonds and the other is the fineness, or purity, of gold from 1 to 24, with 24 being the purest form. It is also spelled ‘Karat’ in the US.
How long does it take to make a bespoke piece?
Depending on the materials being used, it can be anywhere from 4-12 weeks. Please ensure you leave plenty of time to get something special made.
How long does engraving last for?
All of my pieces are engraved by hand, meaning the lines are cut quite deep into the metal. The options I offer are ‘surface engraved’ or ‘seal engraved’. Surface engraving is a deep line hand cut into the surface of the metal and is usually used for text and initials. Surface engraved pieces will last a lifetime, if not longer. Seal engraving cuts much deeper into the surface of the metal and lasts generations. This type of engraving is commonly used for family crests on signet rings.
Where is your jewellery made?
My jewellery is made primarily in my workshop. I make the pieces by hand, polish them and set any gemstones. I am unable to perform all of the processes, such as casting, plating and engraving, so for these I use small workshops who employ highly-skilled craftsmen based in Hatton Garden, London.
What is plating?
Plating is a process used commonly in the jewellery industry. The item of jewellery is coated in a chosen metal, most commonly gold or rhodium, to obtain a different coloured surface. Depending on how thick this layer is will depend on how long it will last. My pieces are all plated with a thick layer of metal so they will last well if they are looked after. (Refer to ‘Jewellery Care’ page to find out how.)
Can I wear my jewellery swimming?
Wearing precious items swimming is highly unadvisable as there is a risk you may lose them. The chemicals in the water can react in particular with silver, causing it to tarnish and become darker. If this has happened to your jewellery, it can be fixed, please refer to the ‘Jewellery Care’ page to find out how.
Can’t find the answer?
I’m happy to answer any questions you may have concerning your jewellery, so please don’t hesitate to contact me.
lucy@lucyparkerjewellery.com